First, check that the extension is installed and enabled in your browser's extensions page. Then make sure you're actually on your school's learning platform page—not a different LMS, a generic login page, or another website.
Something else is broken
If something isn't working right and you can't find a specific fix, this guide covers the basics. Try these steps first, then reach out if you're still stuck.
Quick fixes to try first
Most issues can be solved with these steps. Work through them in order—each one takes under a minute.
Refresh the page — Press Ctrl+R (Windows) or Cmd+R (Mac). Sometimes your learning platform just needs a fresh load.
Make sure you're on your school's learning platform — BetterCampus only works on supported pages like your school's Canvas site. It won't activate on other websites.
Check that you're signed into your school's platform — If you're logged out, BetterCampus can't load your courses or assignments.
Update your browser — BetterCampus needs a recent browser version. Go to your browser's settings to check for updates.
Clear your browser cache — Go to your browser's settings, find "Clear browsing data," select "Cached images and files," and clear it. Then refresh your learning platform.
Reinstall the extension — Go to your browser's extensions page, remove BetterCampus, then reinstall it from the extension store. Your settings will stay saved.
If reinstalling doesn't work, try disabling other extensions temporarily. Some extensions can conflict with BetterCampus.
Still not working?
If you've tried the steps above and something is still broken, let us know. We can't fix what we don't know about.
How to contact support
You can reach us either way:
Email: [email protected]
Through the extension: Click the BetterCampus icon in your browser toolbar and look for the help or feedback option.
What to include in your message
The more details you share, the faster we can help. Please include:
Your browser and version — Find this in your browser's settings under "About"
Your school name — This helps us check for school-specific issues
What you were trying to do — A quick description of the task
What went wrong — What happened vs. what you expected
Steps to reproduce — The exact steps that trigger the problem
Screenshots — If you can capture what's happening, it helps a lot
We read every message. You'll hear back within 1–2 business days, often sooner.
Common gotchas
BetterCampus isn't showing up at all
Features are missing or different than expected
Some features depend on your plan. Free users get essential tools; Pro unlocks everything. You can check your plan from the BetterCampus menu in your browser toolbar.
My school blocks extensions
Some schools restrict browser extensions. If you're on a school-managed device or restricted network, you might need to use a personal device or ask your IT department for help.
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