Request a refund
We get it—sometimes things change, or you might have been charged unexpectedly. If you need help with a refund, here's what to do.
Contact us
Reach out to our support team at [email protected] with details about your situation. We'll review your request and get back to you as soon as possible.
What to include
To help us respond quickly, please share:
Your name and the email address associated with your BetterCampus account
The date of the charge
A brief explanation of what happened (for example, if you forgot to cancel before a renewal, or if you didn't use Pro features after upgrading)
What to expect
We'll review your situation and respond within a few days. While we can't guarantee a refund in every case, we'll do our best to find a fair solution—especially if you reached out soon after an unexpected renewal or if you haven't used the Pro features you were charged for.
Cancel to stop future charges: If you're looking to cancel your subscription to prevent future charges, you can manage that from your account settings. This article focuses specifically on refund requests for charges that have already occurred.